Conversational AI & Chatbots that harmonise your service and scale safely

24/7 self-service without dead ends. Faster resolution and happier customers. Lower cost-to-serve with auditability and control.

What We Fix

You face volume spikes, wait times, and inconsistent answers. Channels are fragmented and bots are brittle. Handoffs break and analytics lag. We restore flow by aligning people, processes, and models. We orchestrate channels, unify knowledge, and add guardrails. You keep control via RBAC, audit logs, and measurable targets.

Endless queues

→ Instant triage

Repeated questions

→ Single source of truth

Bot dead-ends

→ Graceful human handoff

Channel silos

→ Omnichannel continuity

Service Modules

NLU & Intent Design

We craft intents and entities/slots with clear confidence thresholds. We add disambiguation and sentiment cues to guide next steps.

Knowledge Retrieval & RAG

We index trusted sources, chunk and embed content into a vector database, and set freshness policies. Retrieval-augmented generation (RAG) returns cited answers.

Dialog Management & Orchestration

We design multi-turn flows with context memory, guardrails, and deterministic fallbacks for safety.

Omnichannel Messaging

We connect web chat, in-app, email, SMS, and social channels (WhatsApp/Instagram/Messenger/Apple Messages/WeChat). Live chat remains one click away.

Agent Assist

Real-time suggestions, knowledge snippets, and summarisation. Auto-fill of disposition codes and after-call wrap-up.

Routing & Human Handoff

Skills-based routing with availability, SLAs, and priority queues. Full context transfers to agents.

Engagement Models

We meet you where you are and move with you.

Advisory sprint

  • Discovery workshops
  • KPI baseline
  • Roadmap

Pilot package

  • One use case
  • Weekly reviews
  • Guardrails

Managed service

  • SLAs & reporting
  • Ongoing tuning
  • Shared backlog

Enablement

  • Playbooks
  • Training tracks
  • Handover

Pricing Guidance

Effort depends on channel mix, language scope, integration depth, and safety requirements. Volumes and evaluation cadence also matter. We size for results and set stage gates to control risk.

Security, Privacy & Compliance

We design for GDPR from day one: lawful basis and consent, clear data paths, region-bound residency options, DPA on request, least-privilege RBAC, and audit logs. We run DPIAs where needed. Retention, export, and delete flows are standard.
Safety includes human-in-the-loop for sensitive actions, hallucination control via RAG and policies, and rollback on anomalies.
For voice and telephony, we surface call recording notices and opt-in/opt-out. PCI redaction protects payment flows. Accessibility cues ensure inclusive experiences.

Harmonise your channels. Let conversations flow.

15-minute discovery. No obligation. GDPR-ready from day one.

Frequently asked Questions

Scripted bots break on phrasing, context and handoffs. Our approach uses intent detection, entities, dialog management and retrieval-augmented generation (RAG) so answers stay grounded in your knowledge and actions run through safe policies. That means fewer dead ends and faster multi-turn resolutions.