Intelligent Automation that Orchestrates People, Process & AI
You don’t need another black box. You need flow.
AIKI AGENT brings intelligent automation that integrates with your stack, joins your teams, and compounds value without breaking what already works.
-Reduce cycle time
-Lower cost-to-serve
-Lift accuracy and CSAT
What Intelligent Automation Solves
Teams live in swivel chairs, rekey data, and chase exceptions. Processes are fragmented across CRM/ERP/ITSM, email and spreadsheets. Brittle RPA scripts crack when layouts change. Quality drifts. Governance is unclear. We harmonise systems and people: orchestration plus LLM agents for judgement calls, deterministic fallbacks for safety, and human-in-the-loop where it matters. The result is shorter cycles, fewer errors, happier customers and calm operations.
Manual rework
→ Straight-through processing
Swivel-chair tasks
→ Unified orchestration
Inconsistent QA
→ Guardrailed human-in-the-loop
Brittle RPA
→ Resilient patterns & fallbacks
How We Work with Intelligent Automation
We start by baselining your current flow-systems, decisions, exceptions, SLAs, and risk-mapping reality, not slideware. Then we sketch the target BPMN, choose APIs vs. RPA, define queues/events and RBAC, and set SLOs. We orchestrate services, plug in IDP/OCR, and add LLM agents with evaluation harnesses and versioning. Finally, we ship with dashboards and observability and improve it in weekly rituals.
Inspect & Baseline
- Map decisions and exceptions
- Measure cycle/defect rates
- Identify data and controls
Design & Orchestrate
- BPMN + event/queue design
- Define guardrails and RBAC
- Choose API vs RPA paths
Build & Validate
- Implement services & agents
- Add eval harness & logs
- Run HITL review queues
Operate & Optimise
- Dashboards and SLOs
- Cost/performance tuning
- Weekly decision records
Composable Intelligent Automation Modules
Process Discovery & Diagnostics
-Rapid value-stream mapping
-Time/defect baseline
-Automation heatmap
Automation Design & Orchestration
-BPMN blueprints
-API/webhook first
-Event-driven retries
Document Understanding & Data Extraction
-Confidence thresholds
-Dual-control for edits
-Batch & real-time modes
Back-Office Automation
-Policy-based approvals
-Automated reconciliations
-Exception queues
Customer Service Automation
-Smart intake & routing
-Suggested replies
-Safe action policies
Sales & Marketing Automation
-Lead routing & SLAs
-Enrichment & scoring
-Journey orchestration
Integrations & Connectors
-CRM/ERP/ITSM adapters
-EDI and SFTP bridges
-RPA for gaps only
Human-in-the-Loop & Quality Assurance
-Review/approve queues
-Thresholded model use
-Decision explanations
Use Cases by Industry
SaaS, E-commerce, SMB Ops
Across industries, AIKI ships ready-to-run automation. In SaaS, we turn trials into paid with timely nudges, streamline in-app support, and keep usage-based billing on track. In e-commerce, we triage returns, enrich product detail pages (PDPs), and power post-purchase CX operations. And for SMB operations, we smooth the quote → approval → invoice flow, accelerate collections, and onboard suppliers without friction.
Pricing Guidance
Effort depends on data quality, integration surfaces, exception rates, and governance depth. We keep scope tight, prove value, then scale. The fastest path is a discovery call.
Start Your 15-Minute Intelligent Automation Discovery
Harmonise your systems. Let work flow.
15-minute discovery. No obligation. GDPR-ready.