AI-Powered Customer Service that resolves faster, 24/7
Shorten queues, raise CSAT, and lower cost-to-serve without black boxes. AIKI AGENT harmonises people, processes, data, and models so your support operation moves in intelligent flow - observable, safe, and measurable.
-24/7 self-service
-Faster resolution
-Lower cost-to-serve
What we fix
Your queues grow. Answers vary by channel. Bots feel brittle. Handoffs break context. Analysts chase tickets rather than signals. We align orchestration, retrieval, and guardrails so intent is detected, knowledge is fresh, and every step is observable. The result: fewer repeats, faster paths, safer automation.
Endless queues
→ Instant triage
Repeated questions
→ Single source of truth
Bot dead-ends
→ Graceful human handoff
Channel silos
→ Omnichannel continuity
Service Modules
Self-Service Automations
Deterministic wizards for structured tasks (e.g., returns, appointments, account updates) combined with generative FAQs under guardrails. All steps logged.
Knowledge Retrieval & RAG
Index policy docs, runbooks, product catalogues, release notes, and past resolutions. Retrieve-then-generate with freshness checks and source citations.
Dialogue Management & Guardrails
Policy-driven dialogue management with disambiguation prompts, fallbacks, and red-flag triggers. Sensitive acts require human approval.
Agent Assist
Real-time suggestions, live retrieval, and auto-summaries into CRM/ITSM with disposition codes and knowledge links.
Email & Ticket Automation
Classify and auto-tag incoming emails, detect duplicates, draft suggested replies, and trigger workflows.
Multilingual & Localisation
Language detection, glossary-controlled terminology, and locale-aware formatting for dates, currency, and PII masking.
Engagement models
Choose how you start; scale as value compounds.
Advisory Sprints
- Baseline & blueprint
- Data path review
- Prioritised roadmap
Pilot Packages
- Triage or IVR deflection
- Eval harness included
- 4–8 week runway
Managed Bots
- Run & optimise flows
- Weekly QA reviews
- Safety by design
Enablement
- Playbooks & training
- Build kits & patterns
- Handover artefacts
Pricing guidance
Effort depends on channel mix (chat/email/voice), language scope, integration depth, safety needs (e.g., approvals, PCI redaction), and evaluation cadence. We begin with the smallest pilot that proves value, then scale.
Security, privacy & compliance
We implement GDPR from design: lawful basis & consent capture for chat and voice; explicit data path diagrams; data residency options; DPA on request; DPIAs when needed; least-privilege RBAC; full audit logging; retention & deletion policies you control. For telephony, we include call-recording notices, opt-in/out handling, and PCI redaction for payments. For health/finance contexts, HIPAA/PCI are supported with additional controls. Encryption is enforced in transit and at rest.
Move from queues to calm.
See how AI-Powered Customer Service shortens resolution times, raises CSAT, and keeps your operation compliant.